Customizable Frontend - Powerful Backend
On-Demand Configuration
1. Customers Contact You Using Multiple Channels
2. Information Appears on Customer Portal
3. From the Administator Portal
Requests are auto-routed to customer service representatives
Requests can be reassigned or escalated
Request Assignment
Anywhere, Anytime Access
Service Representatives make use of Knowledge Base to resolve
customer requests
Auto Escalation and Notification
From the Administration Portal requests are auto-routed to customer service representatives